FAQ's

SHIPPING AND DELIVERY

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    How long does it take for delivery?
    For all metro cities it usually takes 4-5 days( delays can take place during season time as courier companies have a high volume of deliveries). Smaller cities take about 8-10 days.
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    How much do i have to pay for delivery?
    We provide free delivery on orders above 2000 throughout India except some regions which are not covered by our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).
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    My Order status is showing ' Pending ' in order history, is anything wrong?
    If the order status is showing pending, please do not panic. Once you receive the payment / order confirmation, your order has been received by us and it's confirmed. It stays in the pending process until you receive the order. You will get a notification of processing or shipped via email once your order status changes.
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    Is my instrument safe during shipping?
    Before sending out our instruments, we pack them with extreme care. Our packaging techniques are meant to reduce the possibility of damage occurring while in transit. Over 90% of our items are shipped from locations outside of Mumbai, so we have a lot of experience with packaging and shipping. We take about 30 minutes on average to pack a guitar and about 1 hours to pack a drum kit. To guarantee the safe shipment of your instruments, we only utilize premium materials. If, in the improbable event that your instrument is harmed in transit, you may choose to get a replacement after returning the damaged instrument to us.
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    How will I know that you've received my order?
    Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 9820045244 , Monday-Saturday (10:30 AM - 6:00 PM) or drop us an email at support@procraftindia.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).
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    Will I have to sign for my delivery? What to do once you get the order ?
    Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage. Once you get the parcel you must make an unboxing video by either asking someone to shoot it or just placing the phone on any surface to record yourself. In order to claim transit damage an UNBOXING video is a must.
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    What if I am not home when my package arrives?
    You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.
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    How fast do I get my gear?
    Most consumers receive their product(s) on the expected delivery date specified on the logistic tracking page. However, there are a few exceptions that may cause a delivery delay. Musical instruments are fragile and sensitive objects that require careful testing and packaging. While we are unable to ship at lightning-fast speeds, our techniques provide a near-zero transit damage rate in India, which we hope to maintain. Your product's safe delivery is our top priority.
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    What Indian cities does Procraft India ship to?
    We deliver to every state, city, and every town, with more than 20,000 serviceable pincodes.

ORDER UPDATE

PRODUCT INFORMATION

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    I recently purchased an electric guitar. Will it work with my home theatre system?
    Yes, your electric guitar can work with a home theatre system if it has a quarter inch (1/4-inch) Jack input. audio input option. You’ll need a 1/4-inch (guitar cable) to connect the guitar to your home theatre system. However, keep in mind that a home theatre system is not designed specifically for guitars, so the sound quality and tone may differ from a dedicated guitar amp. You may also need a preamp to boost the signal for better sound output.

PURCHASING PROCESS

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    What is not covered under warranty?
    We would like to let you know that fret wear, saddle wear, nut wear are not covered under warranty and are not liable to any kind of replacement. The batteries if at all provided with the product also have no warranty as it is provided by the company in bulk. We suggest you buy fresh good quality batteries (Duracell) to use in your product for optimum and best performance. Warranty on strings either pre-fitted on the instrument or new packed ones aren't covered under warranty. No warranty on any accessories that come free with the instrument. We are not liable to warranty when it comes to guitar setups, adjustments or routine maintenance of any kind. Warranty against finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non -approved polishes are not covered under warranty. Warranty against damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts, and acids of perspiration are not covered. We would like to make clear that any damage to an instrument resulting from customization or modification from factory standards will not be entertained for warranty benefit. We are not liable to warranty against normal wear and tear on any part of the instrument, case, or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguard, zippers, clasps, handles, latches, case hardware, etc. We are not liable to a warranty on damage and deterioration due to normal usage, wear, and tear, aging, accidents, neglect, abuse, alteration, misuse or Acts of Nature. Warranty on instruments purchased from anyone other than www.procraftindia.com are not covered by us. Warranty on Instruments that have been serviced by unauthorized persons is automatically void. Opened/ Used / altered Products, If Original packing ( mono Cartons, labels etc. ) are missing then it cannot be claimed under warranty/ replacement. After the product is received, Procraft India will verify it against the claim and initiate the refund or replacement accordingly. Please note that replacement would depend upon stock availability, you may have to wait till fresh stock arrives, Refund will also be provided in way of reward points in the store.
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    How can I provide feedback about a product?
    We look forward to hearing feedback about our products. Please feel free to send us feedback to support@procraftindia.com or call our Customer care number +91 9820045244, Monday-Saturday (11:00 AM - 6:00 PM). You can also leave your honest reviews under the product page that you have purchased. it's located on the bottom right of every product page. For each review submitted we also provide 100 reward points which you can reclaim in your next purchase of accessories or another guitar.
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    What about strings of the guitar? Are they covered under warranty?
    We cannot offer a warranty on strings either pre-fitted on the instrument or new packed ones.
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    Is there somewhere I can go to view the product prior to purchasing?
    You can either visit one of procraft India centres which are currently located in 1. Mumbai 2. Pune 3. Dibrugarh 4. Kochi Or you can get in touch with us on email ( support@procraftindia.com ) and we will let you know if any store in your city has the product you are looking for. We can also schedule a video call incase you want to see the product live in our Mumbai store.
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    What happens if my payment got debited but the order did not go through?
    In such circumstances, your payment will be returned to you, or a manual order will be placed. Please contact us and send your payment receipt, and we will assist you further.

EMI QUERIES

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    Where will I find the proof of EMI?
    Once you have purchased on EMI, your bank will send you an email with an attachment verifying the EMI transaction, including your interest rate, term, and installment amount. Most bank confirmation emails have the following subject line: "[Bank Name]: EMI Letter with Monthly EMI Details".
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    How do I use the EMI facility
    Follow the procedures below if you have one of the above-mentioned approved credit or debit cards. On the payments page, select any of our payment gateways.(RazorPay) At the payment gateway, select the EMI option, your bank, and the desired EMI term, then click Make Payment/Pay Now. For debit card EMI transactions, you must first check your loan eligibility with the bank. Once confirmed, you may proceed with the same offer.
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    How EMI payment works?
    As soon as you finish your transaction on the payment gateway and receive an order confirmation email from Procraft, the entire price will be charged to your credit card. This charge has been blocked against your card limit and will not be charged during your billing cycle. After 2-4 business days, your bank will convert this charge into EMIs. The precise EMI amount will be charged to your card statement beginning with the next billing cycle, and the outstanding amount will be deducted from your credit limit. For example, if you have made a three-month EMI purchase of Rs. 10,000 and your credit limit is Rs. 50,000, your bank would block your credit limit by Rs. 10,000 and therefore your available credit limit after the transaction.

REFUNDS, RETURNS & CANCELLATIONS

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    Can i cancel the order?
    IF NOT SHIPPED- We will offer order cancellation only for items from our website that are valued at INR 5,000 or less. There will be a Cancellation charge of INR 500 or the Payment Gateway Charges applied (whichever is higher) IF SHIPPED- If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective or damaged items within 15 days of the receipt of the product in our warehouse. ( UNBOXING VIDEO IS A MANDATORY FOR ANY TRANSIT / DEFECTIVE PRODUCT ). The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply. WE DO NOT HAVE A ‘Change of Heart’ Cancellation policy In cases where the product on arrival is damaged or defective, we can offer a refund or replacement for the item. ( UNBOXING VIDEO IS A MANDATORY FOR ANY TRANSIT / DEFECTIVE PRODUCT )
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    What if the packaging of the product is damaged upon delivery?
    If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired or send a replacement product, depending on your preference and product availability. Please note that the Delivery Personnel are not obliged or authorized to open the packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with Procraft India. You are requested to cooperate with them and not force them to open the packages.
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    What if the product is out of warranty and damaged?
    If the product is out of warranty the client will have onus to pay for all the costs including shipping packing material and repair cost
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    What if Return pick up is not available in my pin code ?
    If our reverse pick-up service is not available at your location when it comes to transit damage , you would need to self-ship the product via any reliable courier partner and we will compensate you for the said amount.
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    What if the product is in warranty and damaged?
    If the product is within warranty ( 1 year on electronics and bridge uprooting ) , we will arrange the pick-up and repair the product. We will ship this within 30 days from receiving the product.
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    Will you arrange to pack the product for the reverse pick-up?
    The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client. We do not offer packaging services at the time of reverse pick-up in any set-up.
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    Instead of refund for a product, can you send me a replacement?
    Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.
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    How long does it take to receive a refund?
    If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired or send a replacement product, depending upon product availability.

ACCOUNT CREATION AND PAYMENTS

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    How do I start a new account?
    Please click on 'Sign In', which is located on the top right hand side of the website above the Search bar. You will then be prompted to a new page where you will find the 'Create a new account' button on the left hand side. Click 'New Customers? Create a new account' on the right hand side and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive confirmation e-mail to the address you registered with.
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    How do I update my details on my account?
    Please click on the 'My Account' tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information, click on 'Edit' to update your details and 'Save' once you are finished to save these changes.
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    I need personal assistance with my order. Who can I contact?
    Our customer service centre is happy to assist you with your order on +91 9820045244, Monday-Saturday (11:00 AM - 6:00 PM). You can also email us on support@procraftindia.com
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    What are cookies? Do I need to enable cookies in my browser?
    They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link on the top right hand corner of the page.
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    What payment types do you accept?
    We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/ Cheque Payment/ Cash Deposit. We currently do not offer Cash on Delivery (COD) option.
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    What should I keep handy for my online transaction?
    •Credit Cards: You need your card, which has the details of cardholder’s name, number, CVV and the expiry date. Apart from this you also need to have your 3D secure password / OAC/ OTP 
    • Debit Cards: Keep your card, which has the details of cardholder’s name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC/ OTP or IPIN handy as well.
    • Net Banking: Keep your account number or Customer ID as well as your IPIN/ OTP handy.
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    Is it safe to use my credit card on your site?
    Absolutely. Shopping with Procraft India is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks.
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    Do you accept international credit cards?
    We do not accept Non-Indian cards for payment at the moment. Please contact our customer care via email ( support@procraftindia.com) if you need more help with international payment options.
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    Do you store my Credit card information?
    We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.
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    Will my information be sold to third parties?
    Your information will not be sold or passed on to third parties. Your privacy is important to us! Read more about how we protect your privacy under "Privacy Policy".
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    Will I be asked to share card information, account information or passwords over phone or email?
    The Procraft india team will never ask you to share any of your payment details over email or over phone. In fact you should not be sharing this information with anyone else.
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    What other things should I keep in mind during an online transaction?
    • During the payment process using Net banking you may be redirected to your bank website. Once your transaction is completed you will be brought back to the Procraft india website with your order details which you can keep a copy of. • Never press the browser back button when the transaction is still currently being done.
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    What do we do with your information ?
    When you make a purchase from our store, we collect personal information you provide, such as your name, address, and email address. Additionally, when you browse our store, we automatically receive your computer’s IP address to help us understand your browser and operating system. If you consent, we may send you emails about our store, new products, and other updates.

TROUBLESHOOTING

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    Why is my acoustic guitar buzzing?

    If your acoustic guitar is producing an unwanted buzzing sound when you play certain strings or frets, it could be due to several reasons. The buzzing might occur in different ways:

    • Single String Buzz: This happens when a specific string buzzes regardless of which fret is pressed, often due to string or nut issues.  
    • Fret Buzz: Buzzing sounds are produced when certain frets are pressed, usually caused by uneven frets or issues with the guitar's setup.  
    • Open String Buzz: This occurs when an open (unfretted) string buzzes, often due to problems with the nut or bridge.  
    • Overall Buzz: A general buzzing sound affecting multiple strings and frets can indicate low action, neck problems, or loose components.  


    Common Causes of Buzzing:  

    1. Low Action: Strings are too close to the fretboard.  
    2. High Frets: Uneven frets cause some to be higher than others.  
    3. Loose Hardware: Parts like tuning pegs or the bridge may be loose.  
    4. String Issues: Worn-out or incorrectly installed strings.  
    5. Humidity Changes: Fluctuations in humidity causing the wood to swell or shrink.  

    Solutions to Eliminate Buzzing:  

    • Adjust the Action: Raise the action by adjusting the truss rod or saddle height to prevent buzzing while maintaining playability.  
    • Level the Frets: Have a professional level any uneven frets by filing down higher frets and polishing them.  
    • Tighten Hardware: Ensure all screws and components, such as tuning pegs and the bridge, are secure, and regularly check them.  
    • Replace Strings: Install new strings correctly and use the recommended gauge for your guitar.  
    • AdjustAdjustControl Humidity: Use a guitar humidifier to maintain stable humidity levels (45-55%) and store the guitar in a case with a humidifier, especially in dry climates or winter.  

    Preventative Measures:  

    • Regularly inspect and maintain your guitar to catch potential issues early.  
    • Keep the guitar in a stable environment to avoid humidity-related problems.  
    • Schedule periodic professional setups to ensure optimal playability and sound quality.  


    By addressing these issues, you can eliminate buzzing and maintain your guitar’s sound quality.


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    How do I fix a loose strap button?
    Symptom: The strap button on your guitar is wobbly, loose, or completely detached, causing instability when you use a strap. Causes: 1. Worn or Stripped Screw Hole: The wood around the screw hole has worn out, causing the screw to lose its grip. 2. Incorrect Screw Size: The screw used is too small for the hole. 3. Loose Hardware: The screw or strap button may have come loose over time due to regular use. Solution: 1. Tightening the Screw: - If the screw is simply loose, use a screwdriver to tighten it. Be careful not to overtighten, as this can strip the screw hole further. 2. Using Toothpicks or Wooden Dowels: - Remove the loose screw. - Insert toothpicks or a small wooden dowel into the screw hole. Apply a small amount of wood glue to the toothpicks or dowel. - Break off any excess toothpicks or dowel sticking out of the hole, so they are flush with the surface. - Reinsert the screw and tighten it. The additional material will provide a better grip for the screw. 3. Using Wood Filler: - Remove the loose screw. - Fill the screw hole with wood filler and let it dry completely according to the product instructions. - Once the filler is dry, drill a small pilot hole into the filled area. - Reinsert the screw and tighten it. 4. Using a Larger Screw: - If the original screw is too small, replace it with a slightly larger screw. - Ensure that the new screw is not so large that it splits the wood. 5. Installing a New Strap Button: - If the original strap button is damaged, replace it with a new one. - Follow the steps above to secure the new strap button using toothpicks, wood filler, or a larger screw if necessary. Preventative Measures: - Regularly check and tighten strap buttons to prevent them from becoming loose. - Avoid putting excessive pressure or strain on the strap buttons. - Use strap locks for added security, which can prevent the strap from pulling on the button and loosening it over time.
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    Why is there feedback when I play my acoustic-electric guitar?
    Symptom: You hear a loud, continuous, or oscillating noise (feedback) when playing your acoustic-electric guitar, especially when it's amplified. Causes: 1. Proximity to Amplifier or Speakers: Standing too close to your amplifier or speakers can cause feedback. 2. High Gain or Volume Levels: Excessive gain or volume on the amplifier can lead to feedback. 3. Improper EQ Settings: Certain EQ settings, especially with high treble or mids, can increase the likelihood of feedback. 4. Poorly Shielded Electronics: Inadequate shielding in the guitar's electronics can pick up unwanted noise. 5. Microphonic Pickups: Pickups that are too sensitive can cause feedback. 6. Acoustic Resonance: The guitar body resonating with certain frequencies can create feedback. Solution: 1. Positioning: - Move farther away from the amplifier or speakers. - Change your position relative to the amplifier to find a spot with less feedback. 2. Adjust Gain and Volume: - Lower the gain and volume levels on your amplifier. - Use the guitar’s volume control to reduce the signal strength going to the amplifier. 3. EQ Settings: - Adjust the EQ settings on your amplifier or mixer to reduce treble and mid frequencies. - Experiment with different EQ settings to find the sweet spot that minimizes feedback. 4. Shielding and Grounding: - Ensure the guitar's electronics are properly shielded and grounded. - Consider adding or improving the shielding in the control cavity if feedback persists. 5. Pickup Sensitivity: - Lower the sensitivity of the pickups if possible. - Consider using a feedback buster, a rubber plug that fits in the soundhole to reduce resonance. 6. Use of Noise Gate: - Use a noise gate pedal to cut off unwanted noise and feedback when you are not playing. Preventative Measures: - Regularly check and maintain the position and settings of your amplifier and guitar. - Use proper shielding and grounding techniques for the guitar’s electronics. - Experiment with different EQ settings and volumes to find the optimal setup for your playing environment. - Store your guitar in a case with good shielding to prevent external noise from affecting the electronics.
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    Why does my guitar's intonation seem off?
    Symptom: Your guitar sounds out of tune when playing higher up the neck, even if it is perfectly tuned at the open strings. Chords and notes played at different positions on the fretboard do not sound correct. Causes: 1. String Age and Condition: Old or worn strings can cause intonation issues. 2. Improper String Height (Action): High or low action can affect intonation. 3. Nut Problems: A poorly cut or worn nut can cause strings to sit incorrectly, affecting intonation. 4. Bridge and Saddle Position: Incorrectly positioned bridge or saddle can lead to intonation problems. 5. Truss Rod Adjustment: An improperly adjusted truss rod can cause neck bowing, affecting intonation. 6. Fret Wear or Uneven Frets: Worn or uneven frets can cause notes to sound out of tune. 7. Temperature and Humidity Changes: Environmental changes can affect the wood and metal components, leading to intonation issues. Solution: 1. Replace Strings: - Regularly replace old or worn strings to maintain proper intonation. 2. Adjust String Height: - Set the action to an optimal height using the truss rod and saddle adjustments. 3. Check and Adjust the Nut: - Ensure the nut is properly cut and fitted. If necessary, have it adjusted or replaced by a professional. 4. Position the Bridge and Saddle: - Adjust the bridge and saddle to the correct position. For electric guitars, use the saddle screws; for acoustic guitars, consult a professional if needed. 5. Adjust the Truss Rod: - Make small adjustments to the truss rod to correct neck bowing. If unsure, seek professional help. 6. Level the Frets: - Have the frets leveled and dressed by a professional if they are uneven or worn. 7. Control Environmental Factors: - Store your guitar in a stable environment with controlled humidity and temperature to prevent wood and metal from warping. Preventative Measures: - Regularly check and maintain string condition and height. - Store the guitar in a stable environment to prevent changes due to humidity and temperature. - Perform routine setup checks, including truss rod adjustments and bridge positioning. - Schedule periodic professional setups to ensure all components are in optimal condition.
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    Why are my guitar strings breaking frequently?
    Symptom: Your guitar strings break more often than expected, sometimes during tuning, playing, or even when the guitar is idle. Causes: 1. Sharp Edges: Sharp or rough edges on the bridge, nut, or tuning pegs can cause strings to wear out and break. 2. Poor String Quality: Using low-quality strings that are more prone to breaking. 3. Improper String Installation: Incorrectly installed strings may have weak points that lead to breakage. 4. Aggressive Playing Style: Playing with excessive force or aggressive strumming can put extra stress on the strings. 5. Environmental Factors: Changes in temperature and humidity can weaken strings and make them more prone to breaking. 6. Frequent Tuning Changes: Constantly changing the tuning of your guitar can stress the strings, leading to breakage. 7. Old Strings: Strings that are old or have been used for a long time are more likely to break. Solution: 1. Inspect and Smooth Sharp Edges: - Check the bridge, nut, and tuning pegs for sharp or rough edges. - Use fine sandpaper or a file to smooth out any sharp areas. 2. Use High-Quality Strings: - Invest in good-quality strings that are known for their durability. - Ensure they are suitable for your playing style and guitar type. 3. Proper String Installation: - Follow proper string installation techniques to avoid weak points. - Make sure strings are correctly wound around the tuning pegs and securely seated in the bridge and nut. 4. Adjust Playing Style: - Play with a lighter touch if you have a very aggressive playing style. - Consider using heavier gauge strings if you play aggressively, as they can withstand more force. 5. Control Environmental Factors: - Keep your guitar in a stable environment with controlled temperature and humidity levels. - Use a humidifier in dry climates to maintain proper humidity. 6. Limit Frequent Tuning Changes: - Avoid constantly changing the tuning of your guitar. - Use a secondary guitar for alternate tunings if needed. 7. Replace Old Strings: - Regularly replace strings to ensure they are in good condition. - Monitor the condition of your strings and replace them at the first sign of wear. Preventative Measures: - Regularly inspect and maintain your guitar's hardware to prevent sharp edges and other issues. - Choose high-quality strings that match your playing style and guitar type. - Store your guitar in a controlled environment to prevent environmental damage to the strings. - Develop a routine for changing strings before they become too old and prone to breaking.
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    Why is my guitar neck warped or bowed?
    Symptom: The neck of your guitar appears to be curved or bent, which affects the playability and sound quality. This can result in high action (strings far from the fretboard) or low action with fret buzz. Causes: 1. Humidity and Temperature Changes: Fluctuations in humidity and temperature can cause the wood to expand or contract, leading to warping or bowing. 2. Improper Storage: Storing the guitar in an unsuitable environment, such as leaning against a wall or in direct sunlight, can lead to neck issues. 3. String Tension: Incorrect string tension, such as using strings that are too heavy, can put excessive pressure on the neck. 4. Lack of Maintenance: Neglecting regular maintenance, including truss rod adjustments, can cause the neck to warp or bow over time. 5. Manufacturing Defects: Occasionally, manufacturing defects or inferior materials can lead to neck issues. Solution: 1. Adjust the Truss Rod: - Locate the truss rod adjustment point, usually at the headstock or inside the sound hole. - Use the appropriate wrench to turn the truss rod. - Turn clockwise to reduce forward bow (convex) and counterclockwise to reduce back bow (concave). - Make small adjustments and check the neck regularly to avoid over-correction. 2. Control Humidity: - Use a guitar humidifier to maintain stable humidity levels (ideally between 45-55%). - Store the guitar in a case with a humidifier, especially in dry climates or during winter. 3. Proper Storage: - Store the guitar in its case when not in use. - Avoid leaning the guitar against walls or storing it in direct sunlight or near heat sources. 4. String Tension: - Use the correct gauge of strings recommended for your guitar. - Regularly check and adjust the tension to ensure it is not too high. 5. Professional Inspection: - If the neck is severely warped or bowed, take the guitar to a professional luthier for assessment and repair. - They may need to perform more advanced adjustments or repairs that require specialized tools and expertise. Preventative Measures: - Regularly monitor and maintain the humidity levels where the guitar is stored. - Perform routine maintenance, including truss rod adjustments, to keep the neck in good condition. - Use appropriate string gauges and maintain proper string tension. - Store the guitar properly to prevent unnecessary stress on the neck.
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    Why is there no sound coming from my acoustic-electric guitar?
    Symptom: Your acoustic-electric guitar is plugged into an amplifier, but no sound is coming through the speakers. Causes: 1. Battery Issues: The onboard preamp requires a battery, which might be dead or improperly installed. 2. Cable Problems: The instrument cable might be faulty or not fully plugged in. 3. Amplifier Issues: The amplifier may be turned off, set to a low volume, or have other settings preventing sound. 4. Preamp or Pickup Problems: There may be issues with the guitar’s preamp or pickup system. 5. Volume and Tone Controls: The volume or tone controls on the guitar might be turned down or set incorrectly. 6. Jack Socket Issues: The output jack socket might be loose or damaged. 7. Mute Button Engaged: Some amplifiers have a mute button that might be engaged. Solution: 1. Check the Battery: - Replace the battery with a fresh one. - Ensure the battery is installed correctly, with the right polarity. 2. Inspect the Cable: - Use a different instrument cable to check if the original one is faulty. - Ensure the cable is fully inserted into both the guitar and the amplifier. 3. Verify Amplifier Settings: - Make sure the amplifier is turned on and the volume is turned up. - Check if the amplifier is set to the correct input channel. - Verify that any mute or standby buttons are not engaged. 4. Check Guitar Controls: - Ensure the volume and tone controls on the guitar are turned up. - Check if any onboard EQ settings are set correctly. 5. Inspect the Output Jack: - Tighten or repair the output jack if it is loose or damaged. 6. Test the Preamp and Pickup: - If possible, test the preamp and pickup with another amplifier to rule out a fault with the guitar. - If issues persist, consider having the preamp and pickup system professionally inspected. 7. Additional Troubleshooting: - Ensure all connections are secure and free of dust or debris. - Try different settings on the amplifier to see if the sound comes through. Preventative Measures: - Regularly check and replace the battery in the guitar. - Store the guitar and amplifier in a dry, safe place to avoid damage to electronic components. - Schedule periodic professional maintenance to ensure all electronic components are functioning properly.

WARRANTY CLAIM

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    How to claim warranty?
    The device has a one-year warranty. If you discover any problems during the warranty period, please email or whatsapp us with a brief video and we will troubleshoot it online. Otherwise, we will arrange a reverse pickup from your location and bring it to the brand's servicing center.
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