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What is not covered under warranty?
We would like to let you know that fret wear, saddle wear, nut wear are not covered under warranty and are not liable to any kind of replacement. The batteries if at all provided with the product also have no warranty as it is provided by the company in bulk. We suggest you buy fresh good quality batteries (Duracell) to use in your product for optimum and best performance.
Warranty on strings either pre-fitted on the instrument or new packed ones aren't covered under warranty. No warranty on any accessories that come free with the instrument.
We are not liable to warranty when it comes to guitar setups, adjustments or routine maintenance of any kind.
Warranty against finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non -approved polishes are not covered under warranty.
Warranty against damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts, and acids of perspiration are not covered.
We would like to make clear that any damage to an instrument resulting from customization or modification from factory standards will not be entertained for warranty benefit.
We are not liable to warranty against normal wear and tear on any part of the instrument, case, or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguard, zippers, clasps, handles, latches, case hardware, etc.
We are not liable to a warranty on damage and deterioration due to normal usage, wear, and tear, aging, accidents, neglect, abuse, alteration, misuse or Acts of Nature.
Warranty on instruments purchased from anyone other than www.procraftindia.com are not covered by us.
Warranty on Instruments that have been serviced by unauthorized persons is automatically void.
Opened/ Used / altered Products, If Original packing ( mono Cartons, labels etc. ) are missing then it cannot be claimed under warranty/ replacement.
After the product is received, Procraft India will verify it against the claim and initiate the refund or replacement accordingly. Please note that replacement would depend upon stock availability, you may have to wait till fresh stock arrives, Refund will also be provided in way of reward points in the store.
