You may return most new, unopened items within 2 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged during transit product.
The entire refund will provided in reward points on our website which you can use any point to make a purchase.
Once the product is shipped from our side you cannot cancel the order.
UNBOXING VIDEO IS VITAL FOR ANY REFUND or REPLACEMENT, WITHOUT WHICH WE WILL NOT BE ABLE TO HELP YOU.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (7 to 10 business days).
If you need to return an item, simply email us with all the details. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Under what conditions Return/replacement request will not be accepted ?
1. Opened/ Used / altered Products
2. Original packing ( mono Cartons, labels etc. ) missing
After the product is received , Procraft India will verify it against the claim and initiate the refund or replacement accordingly. Please note that replacement would depend upon stock availability, you may have to wait till fresh stock arrives, Refund will also provided in way of reward points in the store.
If our reverse pick up service is not available at your location, you would need to self ship the product via any reliable courier partner.
Order once placed can be cancelled before shipping by emailing us but the refund amount will be credited in your account on Procraft India in way of points. You can email us on firstname.lastname@example.org for any clarifications required